Dolfin doesn't allow compensations to be deleted for security purposes. If you wish to permanently delete a compensation, you can contact our support team through the live chat.

Compensations are all types of variable earnings that are added to Dolfin. These can vary between commissions, bonuses, or special incentives depending on your compensation plan's structure and the teams you belong to.

You can enter a user's Statement, where you'll have access to their compensations per period. To access their statement you can go to their profile and click on "See statement."

If you click the value of a compensation, you'll have access to the overview of it, where you can visualize the details, calculation method, and log of the compensation.

You can report a compensation. by clicking on Report Issue, located on the three dots on the top right corner of the Compensation Overview.

You can find the compensation overview by clicking on the value of a compensation. This section is a space where you can find all information about the details, calculation process, and historical events of your compensation.
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​Details: View all the data that is related to your compensation.

Calculation: View the steps Dolfin took to calculate your compensation through an overview of our Plan Builder.

Log: View all the actions that have been taken to your compensation, including value changes, reported & resolved issues, and status changes.

Execution Path: Have a visual description of the path that was taken inside Dolfin's Plan Builder to calculate your compensation, from tart to finish.

Compensations are visible on your Statements, as well as on the Compensation section. To get there, simply hover your mouse to the left sidebar and click on Compensations.

You can mark compensations as paid by going to Statements, clicking on the right side of a Statement, and then clicking "mark as paid." You can also do this action in bulk by selecting many statements and clicking on "Mark as paid."

Keep in mind that at this moment, you can only mark statements as paid, which will mark multiple compensations that belong to a Statement as paid. You can only mark compensations as paid if the validation process has been completed, meaning every single person that is part of the Compensations Approval Flow has validated the compensation.

Compensations have a Locked status when certain conditions haven't been met yet. These conditions are directly set up inside your Compensation Plan logic. Contact your Organization Admin to understand what needs to happen for your commission to be unlocked.

Compensations have an Expired status when a deadline was reached to meet certain conditions for it to be unlocked. These conditions are directly set up inside your Compensation Plan Logic. Contact your organization Admin to understand what caused your compensation to expire.

Informative compensations are part of the Long-Term Balancing system inside a Compensation Rule. They won't affect the final payout of any user at any time and will only be shown for informational purposes.

You can move a compensation to a different statement by clicking on Change collection date inside Compensations

The difference between Generated Month-to-Date (MTD) and Total to Be Paid comes from how Dolfin separates what’s been generated from what’s actually due for payment.

In short, your Generated MTD shows what you’ve earned this month, while your Total to Be Paid reflects everything that’s ready to be paid out, even if part of it was generated in previous months.